RehabWorks
Table of Contents
Building the Future of Rehab Therapy
RehabWorks is a community-building and collaboration platform designed to give hybrid clinicians a space to develop their ideas and work together on projects of all types. Designed and developed in the spirit of how we work at CityPT, RehabWorks aims to connect remote teams and community members with modern communication and project management tools to harness their creative energy, promote peer support, and drive professional growth and learning.
Key Features
Topic Channels
- Public and private chat spaces for collaboration and sharing of ideas and stories
- Rich formatting of realtime messages including files and images
- Unlimited search history not tied to your subscription level
- Optional HIPAA compliant messaging and data retention for auditing purposes
Mentoring and Clinical Collaboration
- Small group and 1:1 ad-hoc discussions
- Skill development workshops
- Live webinars with community and peer support
Project Management Tools
- Task documentation and management
- Streamlined processes for today's complex workflows
- Customizable work plans for any rehab therapy project
Support
Are you looking for technical or community support for your RehabWorks installation or custom app? Do you have a feature idea you'd like to suggest? Were here to help!
Phone Support
- Give us a call at +1 (919) 298-2020
- Support available M-F 9-5p
Email Support
- Send us an email at rehabworks@citypt.com
Privacy Policy
Effective Date: September 23, 2022
Here at CityPT Inc. ("CityPT" or “we” or “us” or “our”), protecting your privacy is really important to us. This CityPT privacy policy (the “Privacy Policy”) is designed to help you understand what information we collect about you, including personal data within the meaning of the General Data Protection Regulation (“GDPR”) and other information that directly identifies you or makes you identifiable (“personal information”), and how we use that information.
This Privacy Policy applies to all visitors and users of CityPT’s RehabWorks messaging and collaboration services (collectively, the “Services”).
Please read this Privacy Policy carefully. By accessing or using any part of the Services or the Sites, you acknowledge that you have been informed of our practices with regard to your personal information and other data. If you do not agree to this Privacy Policy, please immediately cease use of the Services and the Sites and please shut down your account.
Contact Us
Please contact us at privacy@citypt.com if you have any complaints or concerns with respect to your privacy. If you believe we are unable to assist you, you have the right to lodge a complaint with a supervisory authority in the relevant jurisdiction. However, we are committed to working with you to resolve any complaint or concern you may have with respect to your privacy.
Information We Collect and How We Use It
We collect information that relates to you in connection with your visits to the Sites and use of the Services (including without limitation, personal information that you provide, and information that is collected automatically). Please be aware that some of the information described below is required to offer you the Sites and Services, and if this information is not provided, we may not be able to provide the Sites and Services.
Information from Website Visitors:
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Information You Provide to Us: We collect personal information that you provide when you register for or create an account with the Sites or request more information about our Services. This information includes your name, email address, and other necessary contact details. We use this information to communicate with you about the Services and respond to your requests. We use your contact information to respond to your questions, inform you about changes to the Services and any CityPT events, communicate about account-related matters, and resolve technical issues you encounter. We may also use your information in assisting us with responding to your questions and give you access to demo and educational materials. We may occasionally send you an email to tell you about security, system information, new features, solicit feedback, or keep you informed with what is going on with CityPT. Please note that there’s an unsubscribe link located at the bottom of each of the marketing emails we send you so you can stop receiving such emails at any time.
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To the extent that such processing is subject to the GDPR, the following applies: In case you act as our customer, the legal basis for the above-mentioned processing of personal information is Art. 6 (1) (b) GDPR (performance of a contract).
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To the extent that such processing is subject to the GDPR, the following applies: In case you act for your employer or another organization as a customer, the legal basis for the above-mentioned processing of personal information is Art. 6 (1) (f) GDPR (legitimate interests).
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When you use or visit the Sites and/or Services, we may send one or more cookies — small text files containing a string of alphanumeric characters — to your computer or device that allows us to uniquely identify your browser, computer, or device.
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Device And Log Information: We may record log file information every time you access and use the Sites including Internet Protocol (IP) address, location, browser type and settings, date and time the Sites were used, the web page that you were visiting before accessing our Sites, external links and the features or content which you accessed from our site. When you access the Sites with a device (including a mobile device), we may collect and store a unique identifier associated with your device and additional information about the device accessing the Site, including user settings, location, operating system of the device, and crash settings. We use this information to protect from potential security attacks and abuse. We use this type of information to verify accounts and activity, to detect, investigate, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent, or illegal activity.
- To the extent that such processing is subject to the GDPR, the following applies: The legal basis for such processing of personal information is Art. 6 (1) (f) GDPR (legitimate interests).
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Usage Information: We also collect information about the way you use our Sites, for example, the site from which you came and the site to which you are going when you leave, the pages you visit, the links you click, how frequently you access the Sites, whether you open emails or click the links contained in emails, whether you access the Site from multiple devices and other actions you take on the Sites. We may collect analytics data, or use third-party analytics tools, to help us measure traffic, usage trends, and to understand more about the demographics of our users. We may also work with third party partners to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices. We use this information to market, promote, and drive engagement with our Sites. We use usage data to improve performance and content. We use contact information and information about how you interact with our Sites to market to you or offer you information and updates on our products or services we think that you may be interested in. While we may use your personal information in this manner, please note that we do not use the personal information you input to the Sites to serve you ads, and we will never share such information with any third parties for marketing or advertising purposes, unless you have explicitly submitted it to us for that purpose.
- To the extent that such processing is subject to the GDPR, the following applies: The legal basis for such processing of personal information is Art. 6 (1) (f) GDPR (legitimate interests). Information from CityPT Self-Hosted Products:
Service and Usage Information: CityPT collects error and diagnostics, security alert and log file reporting. We may also collect information about usage of enterprise features as well as commercial license key registration information. We use this information to improve your experience with Services and to protect from potential security attacks and abuse. Please see telemetry data for more information. You can also opt-out of the usage ping through the admin dashboard.
- To the extent that such processing is subject to the GDPR, the following applies: The legal basis for such processing of personal information is Art. 6 (1) (f) GDPR (legitimate interests).
Information You Provide to Us: Customers that purchase the Services may provide billing details such as payment information which include organization’s name, phone number, domain, email address, physical address, and billing addresses. We also collect information that you provide when you request more details about our Services. This information may include your name, email address, and other necessary account details. We use this information to provide and deliver Services, process billing transactions related to the Services, to communicate with you about the Services and respond to your requests.
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To the extent that such processing is subject to the GDPR, the following applies: In case you act as our customer, the legal basis for the above-mentioned processing of personal information is Art. 6 (1) (b) GDPR (performance of a contract).
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In case you act for your employer or another organization as a customer, the legal basis for the above-mentioned processing of personal information is Art. 6 (1) (f) GDPR (legitimate interests).
Push Notification Information: Customers may choose a specific configuration of the system that uses the optional CityPT Hosted Push Notification Service (HPNS), in lieu of the self-hosted option also offered. When utilizing this service, customers may choose to enable information that include the following types of Personal Data: usernames and message preview snippets (which may include Personal Data shared by users in messages, if the customer enables the ability to display message preview snippets for the HPNS relay). Customers can configure HPNS to share no personal data in relaying messages to mobile applications.
- To the extent that such processing is subject to the GDPR, the following applies: In case you act as our customer, the legal basis for the above-mentioned processing of personal information is Art. 6 (1) (b) GDPR (performance of a contract).
Information from CityPT Cloud Products:
Service Usage Information: When you interact with the Services, information is generated that provides context about the way you use the Services; including team and channel memberships, system preferences, features you use, content and links you interact with, the types of files shared and what third party services are used (if any). We use this information to improve and personalize your experience with Services. We use your information to research and analyze usage and performance of Services to make the Services more useful, more performant, and more intuitive. We use feedback, testing partners, and usage information to develop new products, features, and technologies that benefit customers, end-users, and the public.
- To the extent that such processing is subject to the GDPR, the following applies: The legal basis for such processing of personal information is Art. 6 (1) (f) GDPR (legitimate interests).
Log and Device information: We may record log file information every time you access and use the Services including Internet Protocol (IP) address, location, browser type and settings, date, and time. When you access the Service with a device (including a mobile device), we may collect and store a unique identifier associated with your device and additional information about the device accessing the Services, including user settings, location, the operating system of the device, and crash settings. We use this information to protect from potential security attacks and abuse. We use information about the device and logs to verify accounts and activity, to detect, investigate, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent, or illegal activity.
- To the extent that such processing is subject to the GDPR, the following applies: The legal basis for such processing of personal information is Art. 6 (1) (f) GDPR (legitimate interests).
Customer Information: We collect information from Customers that access and use the Services, including the organization’s name, phone number, domain, physical address, and billing addresses. Customers that purchase the Services may also provide billing details such as credit card information, and banking information, as well as anonymous usage data of the Services and commercial license key registration information. In addition, we may collect information, such as contact information (including without limitation email, name, phone number, Customer name, and any other details requested or provided), that is provided to us or that is necessary for us to support the Customer and its users through helpdesk systems, forums, web input forms, surveys, and ticketing tools. We use this information to provide Services. We use your information to provide and deliver Services and process transactions related to the Services, including registrations, subscriptions, purchases, and payments.
- To the extent that such processing is subject to the GDPR, the following applies: In case you act as our customer, the legal basis for the above-mentioned processing of personal information is Art. 6 (1) (b) GDPR (performance of a contract).
In case you act for your employer or another organization as a customer, the legal basis for the above-mentioned processing of personal information is Art. 6 (1) (f) GDPR (legitimate interests). Information You Provide to Us: We collect personal and business information that you provide when you request more information about our Services. This information may include your name, email address, and other necessary account details. We use this information to communicate with you about the Services and respond to your requests. We use your contact information to respond to your questions, inform you about changes to the Services, communicate about account-related matters, solicit feedback, and resolve technical issues you encounter. We may also use your information in assisting us in responding to your questions.
- To the extent that such processing is subject to the GDPR, the following applies: In case you act as our customer, the legal basis for the above-mentioned processing of personal information is Art. 6 (1) (b) GDPR (performance of a contract).
In case you act for your employer or another organization as a customer, the legal basis for the above-mentioned processing of personal information is Art. 6 (1) (f) GDPR (legitimate interests). Information from Community Members and Contributors:
Information You Provide to Us: We collect personal information that you provide when you register for or create an account with the Sites or Services or request more information about our Sites or Services, or contribute to our open source projects. This information includes your name, email address, physical address, and phone number. We use this information to communicate with you and respond to your requests. We use your contact information to respond to your questions, inform you about changes to the Services and CityPT events, communicate about your contributions, solicit feedback, and resolve technical issues you encounter. We may also use your information in assisting us in responding to your questions. If you have made a contribution to our open source projects we may use your physical address to send you thank you gifts.
In case you act for your employer or another organization as a customer, the legal basis for the above-mentioned processing of personal information is Art. 6 (1) (f) GDPR (legitimate interests). For further information regarding the legal basis for the respective processing, please refer to the section “Our Legal Basis for Processing in the EU and Your Rights” below.
If personal information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, we may use it for any business purpose.
Information Shared with Third Parties and For What Purposes
We do not sell, trade, or otherwise transfer the information we collect from you to unaffiliated third parties. We do, however, share the information we collect from you with trusted third parties who assist us in operating our Sites and Services, conducting our business, or servicing you, provided that those parties agree to keep your information confidential and secure. These trusted third parties include:
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Service providers, subcontractors, partners, vendors, consultants, and others that help us with any of the purposes in this Privacy Policy, including by performing services on our behalf such as identifying and serving targeted advertisements, processing payments, sending email, providing back-office services, or measuring site traffic. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Notwithstanding the foregoing, non-personally identifiable visitor information from our Sites may be provided to other parties for marketing, advertising, or other uses.
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Our affiliates, parent companies, subsidiaries, and other related companies, all for the purposes in this Privacy Policy;
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Third parties to respond or comply with, in our sole discretion, a court order, subpoena, law enforcement, or other government request (with or without notice to you, in our discretion) under applicable law; Buyers, successors, or others in connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business or assets. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy; Third parties, in our discretion, to: (i) satisfy any applicable law or regulation, (ii) enforce this Privacy Policy, including the investigation of potential violations thereof, (iii) investigate and defend ourselves against any third party claims or allegations, or (iv) protect against harm to the rights, property or safety of us, the Sites, the Services, other users of the Services, or third parties (including financial loss, or in connection with preventing fraud or illegal activity, and/or to enforce our other agreements with you); and
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Other third parties with your consent.
How We Protect Your Personal Information
We implement a variety of security measures to maintain the safety of your personal information that you submit from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process, and store, as well as the current state of technology. Any information that we consider potentially sensitive is transmitted through encrypted channels and we follow generally accepted industry standards to protect the data collected by us, both during transmission and after we receive it. Given the nature of communications and information processing technology, we cannot guarantee that information during transmission through the Internet or while stored on our systems or otherwise in our care will be absolutely safe from intrusion by others.
If you believe that any account credentials for the Services have been compromised, please contact us immediately at privacy@citypt.com.
Retention of Your Personal Information
We retain your personal information for as long as we need to provide our Sites and/or Services to you and the Customer(s). After such time, we will either delete or anonymize your information.
If you have an account on CityPT Sites or Services, we will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide you services through the Sites, to comply with legal obligations, resolve disputes, preserve legal rights, or enforce our Customer Agreements and agreements. We will delete information once it is no longer necessary to fulfill the purposes for which it was collected and processed.
Information from Website Visitors:
If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your CityPT account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created so long as needed for our business purposes.
Information from Community Members and Contributors:
- Due to the nature of our products, services, and community, we may retain limited personal information indefinitely in order to ensure transactional integrity and nonrepudiation. For example, if you provide your information in connection with a forum or blog post or comment, we may display that information even if you have deleted your account as we do not automatically delete community posts. Also, if you contribute to a RehabWorks project and provide your personal information in connection with that contribution, that information (including your name) will be embedded and publicly displayed with your contribution and we will not be able to delete or erase it because doing so would break the project code.
If we are involved in litigation or a governmental or regulatory investigation, then we keep personal information throughout the period of litigation or investigation and for a reasonable amount of time thereafter. If a settlement means that we have to keep personal information for longer, then we keep personal information for the period required to administer the settlement. If we provide personal information to law enforcement agencies, then we keep a record of this for one year beyond the end of the investigation.
Your European Union Privacy Rights Regarding Your Personal Information
If the provision of the GDPR is applicable, then you have certain rights with respect to the use of personal information on the Sites and Services. If your Personal Information was submitted to us by a Customer or your account is controlled by a Customer, then please contact the applicable Customer directly to exercise the below rights. Otherwise, please contact us at privacy@citypt.com to exercise any of the below rights.
You have the right:
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to demand information in accordance with Article 15 GDPR regarding the processing of your personal data by us. In particular, you may request information on the purposes of the processing, the categories of personal data, the categories of recipient to whom your data have been or are disclosed, the envisaged storage period, the existence of the right to rectification, erasure, restriction of processing or objection, the right to lodge a complaint, the source of your data to the extent that these were not collected at our site, and the existence of automated decision-making, including profiling and any meaningful information on its details; in accordance with Article 16 GDPR, obtain the rectification of any inaccurate personal data stored by us or completion of such data without undue delay;
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in accordance with Article 17 GDPR, obtain the erasure of your personal data stored by us, to the extent that processing is not required for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims;
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in accordance with Article 18 GDPR, obtain the restriction of processing of your personal data, to the extent that the accuracy of the data is contested by you, processing is unlawful, but you oppose erasure and we no longer need the personal data, but you still require them for the establishment, exercise or defense of legal claims or you have objected to processing pursuant to Article 21 GDPR;
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in accordance with Article 20 GDPR, demand to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to demand transmission to another controller; in accordance with Article 7(3) GDPR, to withdraw your consent once given to us at any time. This has the consequence that we may no longer continue the data processing activities that were based on this consent in the future.
In addition to the above-listed rights, as an EU resident, you also have the right to lodge a complaint with your local data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
In accordance with Article 13(2)(e) GDPR we would like to inform you about the following:
The provision of personal data is neither a statutory nor contractual requirement nor a requirement necessary to enter into a contract. You are not obliged to provide personal data. There are no consequences resulting from failure to provide such data.
In accordance with Article 13(2)(f) GDPR we would like to inform you about the following:
We do not process your personal data for the purpose of automated decision-making.
Your California Privacy Rights
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
For more details about the personal information we have collected over the last 12 months, including the categories of sources, please see the “Information We Collect and Receive” section above. We collect this information for the business and commercial purposes described in the “How We Use Your Information” section above. We share this information with the categories of third parties described in the “Information We Share with Third-Parties and For What Purposes” section above. CityPT does not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt-out). Please note that we do use third-party cookies for our advertising purposes as further described in our Cookie Policy.
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt-out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at privacy@citypt.com. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.
Third-Party Links and Websites
This Privacy Policy does not apply to any third-party websites, services, or applications, even if they are accessible through our Sites and/or Services. This Privacy Policy only applies to our Sites and Services, so when you link to other websites you should read those separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. However, we seek to protect the integrity of our Sites and Services and welcome any feedback about the Sites and Services.
Information from Children
The Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian of a child under the age of 18 and believe that your child may have provided us with personal information, please contact us at privacy@citypt.com and we will use commercially reasonable efforts to delete that information.
Changes to our Privacy Policy
If we decide to change our Privacy Policy, we will post those changes on this page. Your continued use of the Sites and Services after an updated Privacy Policy is posted constitutes your consent to the revised Privacy Policy.